Characteristics of Intrapreneurs in Scale-Intensive Service Firms
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JEMI_Vol10_Issue2_2014_Article_4.pdf (368.54 KB)
Date
2014
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Wyższa Szkoła Biznesu - National Louis Univeristy
Abstract
This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two research questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were conducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the development of radically new scale-intensive services. This paper integrates understanding from the innovation management literature with knowledge of professionals from extant literature on professional service firms since we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this paper extends the theory on determinants of innovation in scale-intensive service firms, blending insights from both findings and theory.
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Citation
Hydle, K.M., Aas, T.H., Breunig, K.J., Characteristics of Intrapreneurs in Scale-Intensive Service Firms. Journal of Entrepreneurship, Management and Innovation (JEMI), 2014, vol. 10, nr 2 : Perspectives on Innovations Management – Environmental, Social and Public Sector Innovations. Ed. by K. Klincewicz, A. Ujwary-Gil, s. 89-118