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dc.contributor.authorMoryń-Kucharczyk, E.
dc.contributor.authorWalasek, T.A.
dc.contributor.authorMorawska-Walasek, D.
dc.date.accessioned2018-02-05T14:57:40Z
dc.date.available2018-02-05T14:57:40Z
dc.date.issued2013
dc.identifier.citationMoryń-Kucharczyk E., Walasek T.A., Morawska-Walasek D., 2013: An Attempt to Apply the Servqual Method to Evaluate the Quality of an E-course, [in] E-learning & Lifelong Learning. Monograph. Sc. Editor Eugenia Smyrnova-Trybulska, Studio Noa for University of Silesia in Katowice, Katowice-Cieszyn, pp. 145-154. ISBN 978-83-60071-66-3.en
dc.identifier.isbn978-83-60071-66-3
dc.identifier.urihttps://depot.ceon.pl/handle/123456789/14436
dc.description.abstractThe challenge faced by e-learning is to ensure its quality. In addition to traditional methods of quality assurance, there is an increasing tendency to use tools and techniques from other disciplines. The paper presents the possibility of application of the SERVQUAL method in assessing the quality of an e-course. The method and the main stages of the examination have been characterized. A survey was used to assess the expected and the perceived quality of an e-course. Exemplary results have been presented. The Servqual method allows to identify the discrepancies that may arise between the expectations of the student and his perception of the e-course. The methodology can allow to make improvements to the e-course.en
dc.language.isoen
dc.publisherStudio NOA for University of Silesia in Katowiceen
dc.rightsUznanie autorstwa-Użycie niekomercyjne-Bez utworów zależnych 3.0 Polska*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/pl/*
dc.subjecte-learningen
dc.subjecte-courseen
dc.subjectqualityen
dc.subjectSERVQUALen
dc.titleAn Attempt to Apply the Servqual Method to Evaluate the Quality of an E-courseen
dc.typebookParten
dc.contributor.organizationCzęstochowa University of Technologyen
dc.contributor.organizationCollege of Foreign Languages in Częstochowaen


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Uznanie autorstwa-Użycie niekomercyjne-Bez utworów zależnych 3.0 Polska
Except where otherwise noted, this item's license is described as Uznanie autorstwa-Użycie niekomercyjne-Bez utworów zależnych 3.0 Polska