Streszczenie
This paper is focused on support for optimal key competences in the
CRM (Customer Relation Management) field. In order to carry out complex work
with these applications, IT (Information Technology) users need optimal key
competences. Default CRM course is limited, however, by the time and scope of the
selected topics. The presented solution for this reality is based on the monitoring of
frequently required competences and searching out optimal CRM applications to
adopt the needed skills in education. For a comparison, NetSuite CRM, Salesbox
CRM, Salesforce CRM are selected. Salesforce CRM provides the most integrated
activities. Unfortunately, there is not a CRM application offering all the specified
activities and teachers have to select other CRM applications for students to
understand the CRM field better.