Building technology trust in ICT application at a university

Abstract

The purpose of this paper is to point out the importance of technology trust and relationships between technology trust and trust antecedents. The article aims to seek answers to the following questions: what determines technology trust (technology trust antecedents) and how to measure it in the case of the University Student Service System (USSS) technology? In this study, the survey method was used to collect data. The online survey engaged 413 students representing one Polish technical university. The University Student Service System (USSS) was the technology of interest. The USSS web is an IT system for managing the course of higher education. The USSS web evolved into a multipurpose platform, which is used by university students for many different purposes. Positive verification of three accepted hypotheses H1, H3 and H5 shows that the Ease of Use, General Trust level of respondents and Institutional Trust have a statistically significant influence on USSS Technology Trust. The diversification of regression coefficients indicates that the Ease of Use determines USSS Technology Trust more than General Trust and Institutional Trust. The knowledge indicating the determinants of trust in technology seems to be crucial in terms of dissemination, productivity enhancement, and technology improvement. The lack of trust among users of a given technology hinders wider application and actions aimed at improving the solutions used. Knowledge of trust can be used by software and IT administrators in the improvement process.