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dc.contributor.authorSzałański, Dawid
dc.contributor.authorDziuba, Szymon
dc.date.accessioned2019-08-13T12:13:00Z
dc.date.available2019-08-13T12:13:00Z
dc.date.issued2017
dc.identifier.citationSzałański, D., & Dziuba, S. (2017). Measurement of Customer Satisfaction with the Example of the Enterprise X. W: J. Selejdak & D. Klimecka-Tatar (Red.), Techniczne i materialne aspekty bezpieczeństwa (ss. 114–127). Oficyna Wydawnicza Stowarzyszenia Menadżerów Jakości i Produkcji.en
dc.identifier.isbn978-836-3978-68-3
dc.identifier.urihttps://depot.ceon.pl/handle/123456789/17167
dc.description.abstractTechnological advances are driving modifications in customer expectations. In the second half of the 20th century, the focus started to be shifted more towards customer satisfaction from the standpoint of the benefits offered to the organization. Nowadays, with the development of market economy and increasing competitiveness of enterprises, customer satisfaction is in the foreground of manufacturing and providing services. Development of adequate relations with customers leads to the achievement of maximal profits whereas satisfied customers are becoming more attached to products and services of the enterprise. Enterprise awareness of the fact that customer satisfaction represents a measure of the organization's success is also important. Therefore, the aim of this study was to examine customer satisfaction in the enterprise X. A questionnaire was designed to achieve this aim, whereas its interpretation was based on the indices from the area of calculation of synthetic methods of quality management.en
dc.language.isoen
dc.publisherOficyna Wydawnicza Stowarzyszenia Menadżerów Jakości i Produkcjien
dc.rightsUznanie autorstwa-Użycie niekomercyjne-Na tych samych warunkach 3.0 Polska*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/pl/*
dc.subjectCustomer satisfactionen
dc.subjectQualityen
dc.subjectQuestionnaireen
dc.titleMeasurement of Customer Satisfaction with the Example of the Enterprise Xen
dc.typearticleen
dc.contributor.organizationUniwersytet Ekonomiczny we Wrocławiuen


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Uznanie autorstwa-Użycie niekomercyjne-Na tych samych warunkach 3.0 Polska
Except where otherwise noted, this item's license is described as Uznanie autorstwa-Użycie niekomercyjne-Na tych samych warunkach 3.0 Polska