The role of perceived risk and security level in building trust in e-government solutions
Oglądaj/ Otwórz
Data
2019-09-26Autor
Ejdys, Joanna
Ginevicius, Romualdas
Rozsa, Zoltan
Janoskova, Katarina
Metadane
Pokaż pełny rekordStreszczenie
Increasingly, social and economic development is determined by the technologies, including ICT.
Technologic development can be seen, on the one hand, as an opportunity and, on the other hand,
as a threat to the socio-economic development. The substitution of human-to-human relationships
with human-to-machine or machine-to-machine connections is becoming increasingly more
controversial, thus providing a basis for scientific deliberations. Trust, which is the cornerstone
of all interpersonal relationships, is frequently mentioned in the context of interactions between
humans and technologies, becoming the object of scientific interest. One of the growing ICT areas
is services provided by public administration (e-government) enabling citizens to deal with official
matters via the Internet. Considering a relatively low level of e-government technology adoption in
Poland, compared to other European countries, it is justified to search for reasons for such a state of
affairs. Trust seems to have an important place among many factors determining the development
of e-government technology. In technology acceptance models, among the determinants of trust
in technology, especially in the context of personal data security, an important role is played by
the perceived level of risk and security associated with the use of solutions. This article aimed to
identify if the perceived risk and security of e-government technology determine the level of trust
in the technology and future intentions of its adoption. Based on the literature review, the authors
hypothesised that trust in e-government technology and the future intention of its use could be
directly shaped by perceived risk and security. An electronic questionnaire was used to collect
research data from Polish citizens. All in all, 1,067 forms were filled. Results received using the
structural equation modelling confirmed that the most important factor shaping trust in technology
was a perceived level of security. Results also confirmed a positive impact of trust on the future
intended use
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