Knowledge Use and Problem-Solving Networks in an Intra- Organizational Context: Strong and Weak Ties Analysis
Streszczenie
This article concerns the assessment of knowledge use and problem-solving networks in an IT
organization in connection with strong and weak ties. The primary research question is as follows: Is
knowledge use network associated with strong or weak problem-solving network relationships? The study was
conducted in an IT company in 2017 with a population of 45 employees (there were 1980 observations per
network and 5940 observations across all networks). An interview and questionnaire were used to identify the
relationship matrices. In total, three matrices (variables) were determined. Also, methods of network statistics
were used: quadratic assignment procedure (QAP) and multiple regression quadratic assignment procedure
(MRQAP). The results show a low correlation (statistically significant) between knowledge use network and
problem-solving strong and weak ties networks. Also, the regression model shows that the knowledge use
network is influenced by strong and weak ties of problem-solving networks. The article refers to many
limitations indicating the need for further, in-depth studies. The results may be useful for IT company
managers, especially in the context of strengthening networks of relationships that have the most significant
impact on the use of knowledge in a company.
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