Integrated management system based on the BSC method: application in Polish hospitals

Abstract

Currently, hospital management is increasingly aware of monitoring their unit’s operations. New directives require hospitals to create departments for Managerial Control. These have to boast appropriate achievements. The departments are obliged to provide reports on the completion of the hospital’s objectives and tasks. In the article, the author aims at presenting the application of the Balanced Scorecard tool as an integrated system for hospital management. BSC is a helpful tool for managing a hospital with analysis of the state of financial and non-financial resources. In the paper, attention was brought to practical achievements of hospital directors that use IT tools. As a summary, the article provides a diagram that illustrates the strength of data quality required for the correct functioning of an integrated system, which at the same time shows its strong and weak points.